Resumerize Service Delivery Policy

Last updated: October 30, 2026

This Service Delivery Policy explains how Resumerize delivers its digital services and subscription access to customers who purchase a subscription through our website.

1. Nature of Our Services

Resumerize is an online platform that provides digital resume-building and career assistance services.

Our services may include:

• Resume creation and optimization.
• Applicant Tracking System (ATS) matching and resume analysis.
• Resume Library and resume management.
• AI-assisted resume improvement and content generation.
• Job application assistance and application tracking.
• Candidate profile and related career management features.

2. Digital Service Delivery

All Resumerize subscription services are delivered digitally through our website and supported online platform features.

We do not deliver physical products. Therefore, physical shipping, courier delivery, and shipping charges do not apply to our subscription services.

3. Order Confirmation

After a customer selects a subscription plan and completes the checkout process, the payment is submitted for verification through the applicable payment provider.

A payment is treated as successful for subscription activation only after the required payment verification is completed.

Payment authorization or an initiated transaction alone does not guarantee that subscription access has been activated.

4. Subscription Activation

Once payment is successfully verified, the purchased subscription is activated for the customer's registered Resumerize account.

Customers can access the subscription features by signing in to the account associated with their purchase.

Subscription activation is generally performed electronically after successful payment verification.

In certain circumstances, technical issues or payment-provider delays may temporarily delay activation.

5. Subscription Duration

Each subscription provides access for the duration displayed on the selected plan before payment.

The subscription start date and expiry date are associated with the activated subscription.

Access to paid features may be restricted when the subscription expires, subject to the applicable plan and account rules.

6. Access Requirements

To access Resumerize digital services, customers generally need:

• A valid Resumerize account.
• An internet connection.
• A supported web browser or compatible device.
• Successful subscription activation where a paid plan is required.

Certain features may also require the installation or use of supported browser extensions or compatible third-party services.

7. Service Availability

We aim to make Resumerize services available to customers throughout their active subscription period.

Temporary interruptions may occur due to maintenance, technical issues, infrastructure problems, third-party service interruptions, or circumstances beyond our reasonable control.

We will make reasonable efforts to investigate and resolve service interruptions.

8. Payment Completed but Service Not Delivered

If your payment is successful but your subscription is not activated or the purchased service is not accessible, please contact our support team.

To help us investigate, provide:

• Your registered email address.
• The subscription plan purchased.
• The payment date.
• The payment transaction or reference ID.
• A description of the access or activation issue.

We will review the transaction and work to resolve the issue, including activating the eligible subscription or addressing the payment problem.

9. Customer Support

For questions about subscription activation, digital service access, or delivery-related issues, contact:

Resumerize Support
Email: support@resumerize.com

Please do not send passwords, full card numbers, CVV values, or other sensitive payment credentials by email.

10. Refunds and Cancellations

Refund and cancellation requests are governed by our Refund & Cancellation Policy and applicable laws.

Please review the policy for information about payment issues, duplicate transactions, refund requests, and subscription cancellations.

11. Policy Updates

Resumerize may update this Service Delivery Policy from time to time. Any revised version will be published on this page with an updated revision date.

12. Contact Information

For further information about our digital services and subscription delivery, contact:

Resumerize
Email: support@resumerize.com
Website: https://resumerize.com/