Resumerize Refund & Cancellation Policy

Last updated: October 30, 2026

This Refund & Cancellation Policy explains how subscription cancellations, refund requests, and payment-related issues are handled by Resumerize.

By purchasing a Resumerize subscription, you acknowledge this policy along with our Terms & Conditions.

1. Subscription Plans

Resumerize offers paid subscription plans that provide access to resume-building, resume optimization, ATS matching, resume management, and related career assistance features.

The applicable subscription price, currency, features, and subscription duration are displayed before payment.

Subscriptions are prepaid for the duration of the plan purchased.

2. Subscription Cancellation

Customers may stop using Resumerize at any time.

Subscription plans purchased through the current checkout are prepaid plans with a defined validity period. They do not automatically renew.

Customers who do not wish to continue using the service may simply allow their current subscription to expire.

Cancelling or stopping use of a subscription does not automatically create an entitlement to a refund for the unused portion of the subscription period.

3. Refund Eligibility

Refund requests are reviewed individually, taking into account the circumstances of the transaction and applicable consumer protection laws.

Refund requests may be considered in circumstances including:

• Duplicate subscription payments for the same purchase.
• A payment that was successfully debited but the corresponding subscription was not activated.
• An incorrect payment amount or other verified billing error.
• A significant service-delivery issue that prevents the customer from receiving the purchased subscription.
• Other circumstances where a refund is required under applicable law.

Submitting a refund request does not automatically guarantee approval.

4. Non-Refundable Circumstances

Refunds may generally not be available in the following circumstances, subject to applicable law:

• The customer changes their mind after purchasing and receiving access to the subscription.
• The customer does not use the available subscription features.
• The customer has used the service during the subscription period and requests a refund for unused time.
• The customer does not achieve a particular ATS score, interview, job offer, or employment outcome.

Nothing in this section limits any refund or cancellation rights that cannot legally be excluded under applicable law.

5. Failed or Duplicate Payments

If a payment fails but the amount is debited from your bank account or card, please contact our support team.

We will verify the transaction with the payment provider and investigate the payment status.

If a duplicate payment or an incorrect charge is confirmed, the eligible amount will be processed for refund.

6. Payment Successful but Subscription Not Activated

In some circumstances, payment may be completed successfully while subscription activation is delayed due to technical or payment-verification issues.

If this happens, please contact our support team and provide:

• Your registered email address.
• The subscription plan purchased.
• The payment date.
• The payment transaction or reference ID.

We will investigate the transaction and work to activate the purchased subscription or resolve the payment issue.

7. Refund Processing

Once a refund is approved, it will be initiated through the applicable payment provider or payment method, where supported.

The time required for the refunded amount to appear in the customer's account may depend on the payment provider, issuing bank, card network, and payment method.

Resumerize will provide available transaction or refund reference details when applicable.

8. How to Request a Refund

To request a refund or report a payment issue, contact:

Email: support@resumerize.com

Please include your registered email address, payment reference, subscription plan, and a description of the issue.

Please do not send passwords, card numbers, CVV values, or other sensitive payment credentials by email.

9. Policy Updates

Resumerize may update this policy from time to time. Any revised policy will be published on this page with an updated revision date.

10. Contact Information

For questions about cancellations, refunds, subscription payments, or payment-related issues, contact:

Resumerize Support
Email: support@resumerize.com

Website: https://resumerize.com/